Customer Service Agent (chat) - Remote

Essence Journey; California City (CA); Remote; USD 35,000 - 45,000; Full time

Job summary

Essence Journey is seeking a Remote Customer Support Associate to help customers with questions, requests, and routine concerns. You will respond via email, chat, or other approved channels and assist with routine requests while maintaining accurate records.

You should be comfortable working independently in a remote environment. Prior customer service experience is helpful but not required, and the role offers remote work flexibility and growth potential.

Qualifications

• Basic computer and internet skills.
• Ability to work independently in a remote environment.
• Previous customer service experience is helpful but not required.

Responsibilities

• Assist customers with questions, requests, and routine concerns.
• Respond to customer inquiries by email, chat, or other approved communication channels
• Update customer records and maintain accurate information
• Escalate issues when additional assistance is needed

Skills

Basic computer skills

Remote work

Job description

Remote Customer Support Associate

to assist customers with questions, requests, and routine concerns. Respond to customer inquiries by email, chat, or other approved communication channels

• Assist with routine customer requests and concerns
• Update customer records and maintain accurate information
• Escalate issues when additional assistance is needed
• Basic computer and internet skills
• Ability to work independently in a remote environment
• Previous customer service experience is helpful but not required
• Remote work environment
• Career growth opportunities

We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.