Remote Customer Support Associate

Essence Journey; Sacramento (CA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work environment

Professional development opportunities

Career growth opportunities

Supportive team environment

Employee recognition programs

Employee discounts and partner perks

Job summary

Essence Journey in the United States is seeking a Remote Customer Support Associate to assist customers with questions and routine concerns. The role emphasizes independence while following established procedures. You will communicate via email and chat, keep records accurate, and escalate issues when needed.

A dependable, organized candidate with strong communication fits well in a remote environment. This remote position offers a supportive team and opportunities for professional development

Qualifications

• Strong communication and interpersonal skills.
• Good attention to detail.
• Basic computer and internet skills.
• Ability to follow instructions and established procedures.
• Organized and dependable.
• Ability to work independently in a remote environment.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to customer inquiries by email, chat, or other approved communication channels.
• Provide clear and accurate information.
• Assist with routine customer requests and concerns.
• Update customer records and maintain accurate information.
• Follow company procedures and employee guidelines.
• Escalate issues when additional assistance is needed.
• Maintain professional and respectful communication.

Skills

Communication

Attention to detail

Basic computer skills

Follow instructions

Organized

Remote work

Independence

Job description

We are looking for a dependable and professional

Remote Customer Support Associate

to assist customers with questions, requests, and routine concerns. The ideal candidate is organized, communicative, and comfortable working independently while following established company procedures.

Responsibilities

Respond to customer inquiries by email, chat, or other approved communication channelsProvide clear and accurate informationAssist with routine customer requests and concernsUpdate customer records and maintain accurate informationFollow company procedures and employee guidelinesEscalate issues when additional assistance is neededMaintain professional and respectful communication

Qualifications

Strong communication and interpersonal skillsGood attention to detailBasic computer and internet skillsAbility to follow instructions and established proceduresOrganized and dependableAbility to work independently in a remote environmentPrevious customer service experience is helpful but not required

Benefits

Remote work environmentProfessional development opportunitiesCareer growth opportunitiesSupportive team environmentEmployee recognition programsEmployee discounts and partner perks

Equal Employment Opportunity

We are an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.