Customer Service Agent (chat) - Remote

Essence Journey; Sacramento (CA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work environment

Career growth opportunities

Job summary

Essence Journey is seeking a Remote Customer Support Associate to assist customers by email, chat, and other approved channels. You will respond to inquiries, update records, and help resolve routine concerns.

You’ll work independently from a home office, with opportunities for career growth. No on-site requirement; prior experience is helpful but not required, and strong communication is valued.

Qualifications

• Respond to customer inquiries by email, chat or approved channels.
• Update customer records accurately and maintain information integrity.
• Escalate issues when additional assistance is needed.

Responsibilities

• Respond to customer inquiries via email, chat, or other approved channels.
• Update customer records and maintain accurate information.
• Escalate issues when additional assistance is needed.

Skills

Basic computer skills

Remote work

Customer service experience

Job description

Remote Customer Support Associate

to assist customers with questions, requests, and routine concerns. Respond to customer inquiries by email, chat, or other approved communication channels

• Assist with routine customer requests and concerns
• Update customer records and maintain accurate information
• Escalate issues when additional assistance is needed
• Basic computer and internet skills
• Ability to work independently in a remote environment
• Previous customer service experience is helpful but not required
• Remote work environment
• Career growth opportunities

We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.