Customer Service Agent - Aviation (Part-Time)

Piedmont Airlines; Greenville, Northern (NC, KY); Hybrid; USD 18,000 - 26,000; Part time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental insurance

Job summary

Piedmont Airlines is seeking a part-time Customer Service Agent to support our Ground Handling team in Greenville, NC. The role involves assisting passengers with boarding and disembarking, guiding aircraft, and coordinating with crew and ground staff to ensure smooth operations.

Candidates must complete the required training, lift up to 70 pounds, and work outdoors in all weather. The position emphasizes safety, reliability, and superb customer service within a fast-paced aviation environment.

Qualifications

• Successful completion of training course.
• Ability to meet company goals and customer expectations in a high energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding.
• Assist customers with wheelchairs and unaccompanied minors.
• Change customer flight itinerary and seat assignments as required.
• Operate the Jetway.
• Load and unload baggage and cargo.
• Operate motorized service vehicles and equipment.
• Guide and park aircraft.
• Perform cabin maintenance tasks.
• Work as a team to deliver excellent customer service.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High school diploma or GED

Tools

Computer programs

Job description

Piedmont Airlines is seeking a part-time Customer Service Agent to support our Ground Handling team in Greenville, NC. The role involves assisting passengers with boarding and disembarking, guiding aircraft, and coordinating with crew and ground staff to ensure smooth operations.

Candidates must complete the required training, lift up to 70 pounds, and work outdoors in all weather. The position emphasizes safety, reliability, and superb customer service within a fast-paced aviation environment.