Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines; Town of Charleston (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Airlines is seeking a motivated Customer Service Agent to join our Ground Handling Department. The role focuses on assisting passengers, operating the Jetway, and guiding aircraft on the ramp, with training and ability to work outdoors in various weather conditions.

The successful candidate will complete required training, lift up to 70 pounds, and contribute to providing excellent customer service while meeting corporate objectives.

Qualifications

• Customer service experience or training preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet goals.

Responsibilities

• Assist passengers with boarding and disembarking flights.
• Monitor and coordinate passenger boarding processes.
• Arrange for wheelchairs and unaccompanied minors as needed.
• Change flight itineraries and seat assignments as required.
• Operate Jetway and guide aircraft on the ramp.
• Load and unload baggage and cargo safely.
• Operate service vehicles and equipment.
• Assist with cabin maintenance tasks.
• Collaborate with team to deliver superior customer service.

Skills

Customer service

Communication

Teamwork

Adaptability

Physical stamina

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.

Essential Duties:

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies:

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills???> etc.