Aviation Ground Handler | Customer Service Pro

Piedmont Airlines; Town of Charleston (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Airlines is seeking a motivated Customer Service Agent to join our Ground Handling Department. The role focuses on assisting passengers, operating the Jetway, and guiding aircraft on the ramp, with training and ability to work outdoors in various weather conditions.

The successful candidate will complete required training, lift up to 70 pounds, and contribute to providing excellent customer service while meeting corporate objectives.

Qualifications

• Customer service experience or training preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet goals.

Responsibilities

• Assist passengers with boarding and disembarking flights.
• Monitor and coordinate passenger boarding processes.
• Arrange for wheelchairs and unaccompanied minors as needed.
• Change flight itineraries and seat assignments as required.
• Operate Jetway and guide aircraft on the ramp.
• Load and unload baggage and cargo safely.
• Operate service vehicles and equipment.
• Assist with cabin maintenance tasks.
• Collaborate with team to deliver superior customer service.

Skills

Customer service

Communication

Teamwork

Adaptability

Physical stamina

Job description

Piedmont Airlines is seeking a motivated Customer Service Agent to join our Ground Handling Department. The role focuses on assisting passengers, operating the Jetway, and guiding aircraft on the ramp, with training and ability to work outdoors in various weather conditions.

The successful candidate will complete required training, lift up to 70 pounds, and contribute to providing excellent customer service while meeting corporate objectives.