Aviation Ground Support & Passenger Services Agent

Piedmont Airlines, Inc.; Santa Rosa (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines网络

Job summary

Piedmont Airlines, Inc. is seeking a motivated Customer Service Agent for our Ground Handling Department in Santa Rosa, CA. This role involves assisting passengers, operating the Jetway, and coordinating boarding while ensuring safety and efficiency in all weather conditions.

Candidates must complete the training course, lift up to 70 pounds, and work outdoors. The position demands strong communication, teamwork, and flexibility across all shifts, including weekends and holidays.

Qualifications

• Successful completion of training course.
• Ability to meet company goals and customer expectations in a high energy environment.
• Effective communication skills.
• Ability to organize, prioritize, and multitask.

Responsibilities

• Assist passengers in boarding and disembarking flights.
• Monitor computerized passenger boarding and assist with wheelchairs/unaccompanied minors.
• Operate the Jetway and guide/park aircraft.
• Load/unload baggage and cargo; operate service vehicles and equipment.
• Provide excellent customer service and teamwork to meet corporate objectives.

Skills

Customer service

Communication

Multitask

Teamwork

Education

High school diploma or GED

Tools

Computer basics

Job description

Piedmont Airlines, Inc. is seeking a motivated Customer Service Agent for our Ground Handling Department in Santa Rosa, CA. This role involves assisting passengers, operating the Jetway, and coordinating boarding while ensuring safety and efficiency in all weather conditions.

Candidates must complete the training course, lift up to 70 pounds, and work outdoors. The position demands strong communication, teamwork, and flexibility across all shifts, including weekends and holidays.