Aviation Ground Support Agent — Customer Service

All Aviation Jobs; Flagstaff (AZ); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Medical and dental

Job summary

Piedmont Airlines is seeking a motivated Customer Service Agent for its Ground Handling Department. The role involves assisting passengers, operating the Jetway, monitoring boarding, and guiding aircraft in all weather conditions.

Must complete training, lift up to 70 pounds, and work outside; reports to the General Manager. Strong communication, organization, and teamwork are essential to meet service standards and corporate objectives.

Qualifications

• Successful completion of training course
• Ability to meet goals in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with wheelchairs and unaccompanied minors
• Change flight itineraries and seat assignments
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work with the team to provide excellent customer service

Skills

Communication skills

multitasking

Customer service

Education

High school or GED

Tools

Basic computer skills

Job description

Piedmont Airlines is seeking a motivated Customer Service Agent for its Ground Handling Department. The role involves assisting passengers, operating the Jetway, monitoring boarding, and guiding aircraft in all weather conditions.

Must complete training, lift up to 70 pounds, and work outside; reports to the General Manager. Strong communication, organization, and teamwork are essential to meet service standards and corporate objectives.