Customer Service Agent

Surib; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Surib is seeking a friendly, motivated Customer Service Agent to support customer interactions, answer questions, and provide information about products and services. This entry-level opportunity is ideal for someone who enjoys helping people, communicates clearly, and is eager to develop professional skills.

You will handle inquiries, identify customer needs, maintain records, and collaborate with team members to ensure a positive customer experience in our Las Vegas office.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Willingness to learn and adapt to customer needs.
• Experience in customer service is a plus but not required.

Responsibilities

• Answer questions regarding products, services, and company offerings.
• Identify customer needs and recommend appropriate solutions.
• Provide timely and professional customer assistance.
• Maintain accurate records of customer interactions and activities.
• Collaborate with colleagues to achieve customer service goals.
• Communicate promotional information clearly when appropriate.
• Support customer satisfaction and engagement initiatives.

Skills

Communication

Customer focus

Active listening

Problem solving

Multitasking

Reliability

Willingness to learn

Education

High School Diploma

Job description

Job Summary

We are seeking a friendly and motivated Customer Service Agent to support customer interactions, answer questions, and provide information about products and services. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, solving routine concerns, and developing valuable professional skills.

Responsibilities

• Answer questions regarding products, services, and company offerings.
• Identify customer needs and recommend appropriate solutions.
• Provide timely and professional customer assistance.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and relationship-building activities.
• Communicate promotional information clearly when appropriate.
• Support customer satisfaction and engagement initiatives.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to achieve customer service goals.
• Help create a positive and welcoming customer experience.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Comfortable interacting with customers in person.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not