Customer Service Assistant

Zolidco; Los Angeles (CA); On-site; USD 45,847,000 - 57,308,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Zolidco is seeking a friendly and motivated Customer Service Assistant to support customers and answer questions throughout the experience.

This entry-level role focuses on developing customer service and relationship-building skills in a supportive team environment. Training is provided, with opportunities for advancement and ongoing professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.

Responsibilities

• Answer questions about products, services, and company offerings.
• Identify customer needs and recommend appropriate solutions.
• Assist with routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Communicate product and service information clearly and accurately.
• Support customer satisfaction and engagement initiatives.
• Assist with promotional and customer outreach activities.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback to appropriate team members.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer-focused

Multitasking

Active listening

Problem-solving

Friendly demeanor

Education

High school diploma or equivalent

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, answer questions, and provide professional assistance throughout the customer experience. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, and developing strong customer service and relationship-building skills.

Responsibilities

• Answer questions about products, services, and company offerings.
• Identify customer needs and recommend appropriate solutions.
• Assist with routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Communicate product and service information clearly and accurately.
• Support customer satisfaction and engagement initiatives.
• Assist with promotional and customer outreach activities.
• Maintain accurate records of customer interactions and follow-ups.
• Communicate customer feedback to appropriate team members.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching