Customer Service Agent

Jobtailor; Lancaster (Lancaster County); On-site; USD 32,000 - 45,000; Full time

Job summary

Jobtailor in Lancaster is seeking a reliable Customer Service Specialist to support clients by delivering excellent service, processing orders, and maintaining accurate documentation.

The role requires a high school diploma or GED, 1 year of customer service experience, and solid MS Office skills. You will handle inquiries, input data, and verify shipments while maintaining meticulous records and working independently.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a customer service capacity.
• Intermediate computer skills.
• Proficient with MS Office applications.
• Strong attention to detail and accuracy.
• Ability to perform duties with minimal supervision.

Responsibilities

• Build rapport and trust with Clients by delivering exceptional service.
• Process and input all customer orders.
• Maintain a good working relationship with customers by responding to inquiries and complaints.
• Enter and verify data regarding customer orders and shipments.
• Ensure the accuracy of all receiving and shipping documents.
• Participate in resolving any discrepancies.

Skills

Customer service

Attention to detail

Independent work

MS Office proficiency

Education

High school diploma or GED

Tools

MS Office

Job description

Responsibilities

• Build rapport and trust with Clients by delivering exceptional service
• Process and input all customer orders
• Maintain a good working relationship with customers by responding to inquiries and complaints
• Enter and verify data regarding customer orders and shipments
• Ensure the accuracy of all receiving and shipping documents
• Participate in resolving any discrepancies

Requirements

• High school diploma or GED
• 1 year of experience in Customer Service-related capacity
• Intermediate computer skills
• Proficient with MS Office applications
• Strong attention to detail and accuracy
• Ability to perform duties with minimal supervision

Core Competencies

Demonstrates strong customer service skills by building rapport and trust with clients while ensuring accuracy in order processing and documentation. Proficient in MS Office applications and capable of working independently with attention to detail.