Customer Service Rep

Jobtailor; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Jobtailor in the United States seeks a customer service representative to assist customers and partners by phone and email. The role involves calmly handling complaints, diagnosing and resolving issues, and processing delivery order changes or cancellations.

The ideal candidate has 1 year of related experience, strong MS Office skills, and excellent multitasking abilities. A high school diploma or equivalent is required, with a focus on delivering outstanding customer service under pressure.

Qualifications

• Office software proficiency including MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent is required.
• 1 year related experience preferably in a call center environment.
• Solid customer service skills with the ability to resolve issues.
• Strong multitasking and organizational abilities.
• Ability to thrive under pressure while delivering solutions.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess and resolve problems or issues.
• Process changes or cancellations to delivery orders (missing or mis-delivered shipments).

Skills

Customer service

Multitasking

Problem resolution

Education

High school diploma or equivalent

Tools

MS Project

MS Word

MS Excel

MS PowerPoint

Job description

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess and resolve problems or issues.
• Process changes or cancellations to delivery orders (missing or mis-delivered shipments).

Requirements

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent.
• 1-year related experience preferably within a call center environment.
• Solid customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Soft Skills

• Calm Professionalism
• Ability to Thrive Under Pressure