Customer Service Representative I

Jobtailor; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Houston, TX is seeking a detail-oriented Shipping Clerk to coordinate shipment status and customer inquiries. You will support operations and sales with timely updates and prepare quotes when needed.

Ideal candidate has a high school diploma or GED, less than one year of experience, and proficiency with Microsoft Office and basic data entry. Strong math, reading, and written communication skills are essential.

Qualifications

• High School Diploma or GED.
• Less than one year related experience.
• Basic proficiency in Microsoft Office and web-based applications.
• Accurate typing and data entry skills.
• Ability to perform arithmetic with U.S. units.
• Ability to read and interpret documents and write routine correspondence.

Responsibilities

• Communicate shipment statuses to operations and sales personnel.
• Advise customers, sales personnel and management of current shipment status.
• Respond promptly and professionally to customer requests for status of shipments and inquiries.
• Coordinate with sales and customers to develop customer specific stand operating procedures.
• Assist in quoting and follow-up on sales leads.

Skills

Data Entry

Mathematical Calculations

Document Interpretation

Quote Preparation

Shipment Coordination

Education

High School Diploma

GED

Tools

Microsoft Office

Web-Based Applications

Job description

Responsibilities

• Communicate information to operations and sales personnel on shipments which require special handling.
• Advise customers, sales personnel and station management of the current status of all shipments.
• Respond promptly and professionally to customer requests for status of shipments, routings, 'Paid-On-Delivery' charges or other inquiries.
• Coordinate with sales and customers to develop customer specific stand operating procedures.
• Follow-up on sales leads provided from daily shipment logs and quotes.
• Assist in customer service and the preparation of quotes.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED
• Less than one year related experience.
• Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Accurate typing skills and/or data entry skills.
• Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Ability to read and interpret documents and write routine correspondence.
• Responds promptly and professionally to customer needs.
• Gathers and analyzes information skillfully.

Core Competencies

Demonstrates strong customer service skills by effectively communicating shipment statuses and responding to inquiries. Proficient in data entry and basic mathematical calculations relevant to shipping and logistics.

Hard Skills

• Data Entry
• Mathematical Calculations
• Document Interpretation
• Quote Preparation
• Shipment Coordination

Soft Skills

• Professionalism
• Prompt Response
• Information Gathering
• Analytical Skills

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Customer Inquiries
• Special Handling
• Sales Coordination
• Operating Procedures
• Shipment Status

Tools & Technologies

• Microsoft Office
• Web-Based Applications