Customer Service Agent, CSR

Jobtailor; Winchester (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Jobtailor is seeking a Warehouse Customer Service Associate to support order processing and inventory management. This role emphasizes building rapport with clients, ensuring accurate order entry, and monitoring stock levels across the warehouse.

The position requires approximately one year of related experience, a high school diploma or GED, and the ability to work in varying warehouse temperatures while coordinating invoicing and returns.

Qualifications

• 1 year of customer service or inventory-related experience.
• Ability to work in unregulated warehouse temperatures.
• High school diploma or GED required.
• Strong attention to detail in order processing and invoicing.

Responsibilities

• Build rapport with clients and deliver exceptional service.
• Process and input customer orders accurately and timely.
• Run stock reports to check product availability.
• Assist with invoicing and handling returned merchandise.
• Expedite orders with special requests as needed.

Skills

Customer Service

Order Processing

Inventory Management

Invoicing

Temperature Adaptability

Building Rapport

Exceptional Service Delivery

Order Inputting

Stock Reporting

Product Availability Checking

Education

High School Diploma

GED

Job description

• Building rapport and trust with Clients by delivering exceptional service
• Processing and inputting customer orders accurately and timely
• Running stock reports to check product availability
• Checking all orders for special requests and expediting as necessary
• Assisting with invoicing and handling returned merchandise

Requirements

• Must have a high school diploma or GED
• 1 year experience in Customer Service/Inventory-related capacity
• Ability to work in unregulated temperatures within the warehouse during the warmer and colder months

Core Competencies

Demonstrates strong customer service skills by building rapport and trust with clients while ensuring accurate order processing and inventory management. Capable of working in varying temperature conditions and handling invoicing and returns efficiently.

Highest-signal resume keywords

• Customer Service Experience
• Order Processing
• Inventory Management
• Invoicing Assistance
• Temperature Adaptability

ATS Optimization Keywords

Hard Skills

• Order Inputting
• Stock Reporting
• Product Availability Checking

Soft Skills

• Building Rapport
• Exceptional Service Delivery

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Customer Orders
• Returned Merchandise
• Special Requests