Customer Service Associate

Jobtailor; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Jobtailor in New York, NY is seeking a customer service professional to handle inbound inquiries, complete training, and support customers across calls, email, and chat channels. The role focuses on empathetic, accurate communication and accurate documentation while navigating multiple systems.

The ideal candidate has prior customer service experience, excellent verbal and written communication, strong technology skills, and the ability to manage priorities in a fast-paced environment.

Qualifications

• Prior customer service experience required.
• Strong verbal and written communication skills to convey information clearly.
• Proficiency using technology and navigating multiple systems.
• Ability to analyze information and think critically to make informed decisions.
• Excellent organizational and time-management skills in a high-volume environment.

Responsibilities

• Complete applicable new hire training.
• Handle inbound inquiries via calls, emails, chats and other methods and take appropriate action.
• Assist with quotes, policies, coverages, billing, audits, or application access/support.
• Maintain customer satisfaction by actively listening and applying product and policy knowledge.
• Navigate multiple systems while interacting with customers.
• Adapt communication style to provide a positive, empathetic customer experience.
• Document information accurately following guidelines and procedures.
• Support departmental projects and other developmental opportunities.
• Perform other duties as assigned.

Skills

Customer Service Experience

Verbal Communication Skills

Written Communication Skills

Technology Proficiency

Organizational Skills

Education

High School Diploma

GED

Job description

Responsibilities

• Successfully complete applicable new hire training.
• Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed.
• Assist with queries regarding quotes, policies, coverages, billing, audits, or application access/support as knowledge grows.
• Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge.
• Navigate multiple systems and platforms simultaneously while interacting with customers.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Ensure accurate and comprehensive documentation of information, following defined guidelines and procedures of the corresponding business area.
• May support departmental projects and initiatives and take on other developmental opportunities.
• Perform other duties as assigned.

Requirements

• Prior customer service experience.
• Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer’s needs.
• Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously.
• Ability to analyze information and think critically to make informed decisions.
• Organizational and time‑management skills with the ability to handle shifting priorities in a high‑volume, fast‑paced environment.
• Flexibility and resiliency to navigate change.
• Desire to continuously acquire new skills and knowledge.
• High school diploma or GED.

Core Competencies

Demonstrates strong customer service skills by effectively handling inquiries and providing accurate information while navigating multiple systems. Exhibits excellent communication abilities and organizational skills to manage priorities in a fast‑paced environment.

Highest-signal resume keywords

• Customer Service Experience
• Verbal Communication Skills
• Written Communication Skills
• Technology Proficiency
• Organizational Skills

Soft Skills

• Empathy
• Critical Thinking
• Flexibility
• Resiliency
• Time Management

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Customer Satisfaction
• Documentation
• Inbound Inquiries
• Business Partners
• Fast-Paced Environment