Customer Service Agent

Jobtailor; New Albany (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in New Albany, OH, is seeking a detail‑oriented Customer Service Representative to support shipping, receiving, and order processing. You will build rapport with customers and enter data accurately to ensure timely order fulfillment.

Responsibilities include handling inquiries, processing orders, and maintaining inventories, while providing proactive service and solving issues to keep operations running smoothly.

Qualifications

• Must have a high school diploma or GED.
• 1 year experience in a Customer Service-related capacity.
• Intermediate computer skills.
• Proficient with MS Office Applications.
• English proficiency.

Responsibilities

• Build rapport and trust with clients by delivering exceptional service consistently.
• Accurately and timely data entry of shipping and receiving information for single and/or multiple customers.
• Accurately and timely order processing to support efficient operation of the site.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, and inventory management.
• Operate the computer terminal proficiently, entering and verifying data regarding customer orders, shipments, and receipts.

Skills

Customer service

Data entry

Order processing

MS Office proficiency

English proficiency

Education

High School Diploma or GED

Tools

MS Office

Job description

Responsibilities

• Build rapport and trust with clients by delivering exceptional service consistently.
• Accurately and timely data entry of shipping and receiving information for single and/or multiple customers.
• Accurately and timely order processing to support efficient operation of the site.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, and inventory management.
• Operate the computer terminal proficiently, entering and verifying data regarding customer orders, shipments, and receipts.

Requirements

• Must have a high school diploma or general education degree (GED).
• 1 year experience in a Customer Service-related capacity.
• Intermediate computer skills.
• Proficient with MS Office Applications.
• English (reading, writing, verbal) proficiency.

Core Competencies

Demonstrates strong customer service skills by building rapport and trust with clients while ensuring accurate data entry and order processing. Proficient in managing inquiries and complaints effectively to maintain positive customer relationships.