Customer Service Agent

Jobtailor; Bridgeport (CT); On-site; USD 20,664 - 30,307; Full time

Job summary

Jobtailor in Bridgeport, CT is hiring for a customer service representative focused on shipping and delivery support. You will handle inquiries, resolve issues, and coordinate with warehouse staff to meet customer needs.

The role requires good computer skills, typing speed, and strong communication. You will input data accurately and maintain high service standards in a fast-paced environment.

Qualifications

• Proven customer service experience, preferably in logistics or retail.
• Typing speed of 45 WPM or higher.
• Strong communication and interpersonal skills.

Responsibilities

• Provide and maintain effective customer service and satisfaction.
• Provide information to resolve customer shipment related issues.
• Assist customers with requests pertaining to pick‑up and deliveries.
• Interact with management and warehouse personnel to meet customer requirements.
• Accurately input information into the system.

Skills

Word proficiency

Excel proficiency

Interpersonal skills

Typing speed 45 WPM

Customer service experience

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• Provide and maintain effective customer service and satisfaction.
• Provide information to resolve customer shipment related issues.
• Assist customers with requests pertaining to pick‑up and deliveries.
• Interact with management and warehouse personnel to meet customer requirements.
• Accurately input information into the system.

Requirements

• Proficient with Windows OS, Word, and Excel.
• Must be able to type 45 WPM.
• Good interpersonal skills required.
• High school diploma or equivalent required.
• Typically 3‑6 years of experience preferred.