Customer Service Agent

Government Employees Insurance Company; Denton (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Long-term growth

Mentorship for license

Training for state licensing

Full time or part time with PTO

Professional office environment

Job summary

GEICO’s Denton Local Office is seeking a Customer Service Representative to join the sales team. You will handle customer interactions, process policy changes, verify contact details, and support the sales staff.

This role offers a long-term career with coaching, potential licensing training, flexible full- or part-time schedules, and a professional team environment with opportunities for growth.

Qualifications

• Must possess upbeat, positive attitude.
• Ability to multi-task, follow-thru and follow-up.
• Excellent communication/interpersonal skills.

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and emails with customers and update records.
• Answer incoming calls on the first ring.
• Schedule sales appointments with prospective customers.
• Respond to inquiries, cancellations, and sales requests within timeframe.
• Assist with outbound calls.
• Perform additional administrative tasks.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Goal orientation

Stress management

Job description

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Join the GEICO Denton Local Office sales team and start building your tomorrow! GEICO has an exciting opportunity for individuals seeking a career in insurance. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. We're looking for a hardworking, reliable, and dedicated Customer Service Representative to join the GEICO Local Office in Denton, Texas. As a Customer Service Representative, you will take ownership for each customer interaction and provide administrative support for the sales team. At GEICO Local Office, it's not just a job, it's growth and opportunity. There's one thing our associates all have in common: they found a career they never expected. With coaching and mentoring, you will find your position as a Customer Service Representative can become a career in the most unexpected and rewarding ways.

Responsibilities

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
• Assist with outbound calls.
• Perform additional administrative tasks.
• Other duties as assigned.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Excellent Communication/interpersonal skills.

What we provide

• Long-term opportunity to grow with an established company.
• Mentorship from an experienced agent with an interest in your success Promotion opportunities.
• we may pay you to train for your state insurance license and pay for your state licensing exam.
• Full time or part time with PTO – we accommodate schedules for school, college & family life.
• Team atmosphere in a professional office setting with supportive colleagues.
• Hourly base salary with unlimited commission opportunities after training and licensure.
• Well above minimum-wage base based on experience.