Customer Support Specialist

Champion Window; Cincinnati (OH); On-site; USD 29,000 - 32,000; Full time

Job summary

Champion Window is seeking a Customer Support Specialist to join our on-site team in Cincinnati, OH. You will handle customer support concerns, schedule warranty appointments, order parts, and maintain customer records through the installation and service process.

This role emphasizes excellent communication, multi-tasking, and a service-oriented mindset as you interact with customers, coordinate with the Service Department, and contribute to accurate CRM and accounts receivable records.

Qualifications

• High school diploma or GED required.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Strong communication and multi-tasking abilities.
• Excellent written and verbal communication skills.
• Must be a service-oriented team player with high energy.

Responsibilities

• Answer customer experience support concerns via phone, text, and email.
• Provide updates on installation and service status via outbound calls.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in the CRM database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after upload.
• Generate and distribute Uninstalled and Accounts Receivable reports before meetings.
• Support divisions in Accounts Receivable collections.
• Assist with receiving products in CRM database and F&O.
• Other duties as assigned.

Skills

Customer service

Phone support

CRM software

Communication skills

Attention to detail

Team player

Education

High school diploma or GED

5 years customer support experience

Tools

CRM Database

Job description

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a remote position - on-site position.

Pay range: $21.00 to $23.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent
• 5 year’s customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.