Customer Support Specialist

Talentify; Charlotte (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Job summary

Champion Window in Charlotte, NC is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, order parts, and maintain records in our CRM throughout installation and service.

This position requires strong communication, high energy, and the ability to multitask as part of a collaborative team. Competitive pay and benefits are included, with on-site work only.

Qualifications

• High school diploma or GED equivalent.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be service-oriented team player with high energy; capable of multi-tasking.
• Able to communicate clearly both verbal and written; strong phone and email etiquette.

Responsibilities

• Answer incoming customer experience support concerns via phone, text, and email.
• Make outbound calls to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in the CRM database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports before meetings.
• Support divisions in Accounts Receivable collections and management.
• Assist with receiving products in CRM Database or F&O.
• Handle routine customer concerns and escalate when needed.

Skills

Customer service

CRM software

Communication

Multitasking

Education

High school diploma / GED

Tools

CRM system

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay Range: $20.00 - #22.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email


• Make outbound calls to customers to provide updates on installation and service status


• Schedule warranty appointments for the Service Department


• Enter and maintain all customer records and job-related information into CRM Database


• Provide work orders to Service Measure Tech daily


• Audit orders for accuracy after confirmation is uploaded


• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting


• Provide support for PSG/CSC for assigned division(s)


• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution


• Process electronic credit card and check payments


• Assist with receiving product(s) in CRM Database and/or F&O


• Support division(s) in Accounts Receivable collections and management


• Other duties as assigned

Qualifications

• High school diploma or GED equivalent


• 5 year’s customer support experience preferred


• Experience in the home improvement industry a plus


• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others


• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful


• Excellent work ethic, solid attendance record and attention to detail


• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.