Customer Support Specialist

Champion Windows & Home Exteriors; Cincinnati (OH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) plan

Flexible spending account

Job summary

Champion Window in Cincinnati, OH is seeking a Customer Support Specialist for an on-site role. You will handle customer concerns, schedule warranty appointments, and maintain records through installation and service, with a pay range of $21.00 to $23.00 per hour.

Responsibilities include communicating with customers via phone, text, and email; updating installation status; managing billing and AR reports; and supporting the Service Department with timely service delivery.

Qualifications

• High school diploma or GED equivalent.
• 5 year’s customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be service-oriented team player with high energy; multi-tasking and self-directed.

Responsibilities

• Answer incoming customer experience support concerns via phone, text and email.
• Make outbound calls to update customers on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records in CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports before meetings.
• Support assigned division(s) and manage escalated customer concerns.
• Process electronic payments and assist with receiving products in CRM/F&O.

Skills

Customer service

Multi-tasking

Communication

CRM experience

Education

High school diploma or GED

Tools

CRM Database

Job description

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service. NOT a remote position - on-site position.

Pay range: $21.00 to $23.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent
• 5 year’s customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.