Customer Support Specialist

Talentify; Atlanta (GA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k)

Flex spending account

Job summary

Champion Window is seeking a Customer Support Specialist to work on-site in Atlanta, GA. The role involves scheduling warranty appointments, ordering parts, and maintaining customer records through installation and service.

You will answer inquiries by phone, text, and email, perform outbound status updates, manage CRM records, and support accounts receivable and service divisions. Strong communication and multitasking in a fast-paced team environment are essential.

Qualifications

• High school diploma or GED equivalent.
• 5 years customer support experience preferred.
• Experience in the home improvement industry a plus.
• Service-oriented team player with high energy; able to multitask.
• Clear verbal and written communication skills; phones/text/email experience helpful.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Skills

Customer service

Multitasking

Communication skills

Team player

Attention to detail

Education

High school diploma or GED

Tools

CRM software

Accounts Receivable

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

$20.00 - #22.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email


• Make outbound calls to customers to provide updates on installation and service status


• Schedule warranty appointments for the Service Department


• Enter and maintain all customer records and job-related information into CRM Database


• Provide work orders to Service Measure Tech daily


• Audit orders for accuracy after confirmation is uploaded


• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting


• Provide support for PSG/CSC for assigned division(s)


• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution


• Process electronic credit card and check payments


• Assist with receiving product(s) in CRM Database and/or F&O


• Support division(s) in Accounts Receivable collections and management


• Other duties as assigned

Qualifications

• High school diploma or GED equivalent


• 5 year’s customer support experience preferred


• Experience in the home improvement industry a plus


• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others


• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful


• Excellent work ethic, solid attendance record and attention to detail


• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.