Customer Service Agent

Marketing Consultancy Lab; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Marketing Consultancy Lab is seeking a dedicated Customer Service Agent to be the contact point for customers and uphold brand reputation. You will handle inquiries, guide customers through orders, and ensure satisfaction with professional communication.

Ideal candidates will have a high school diploma, experience in customer service, and strong problem-solving abilities. Proficiency with CRM systems and a calm, detail-oriented approach are expected.

Qualifications

• High school diploma or equivalent required.
• College degree is a plus.
• Experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Familiarity with CRM software and basic computer applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, returns, and exchanges.
• Handle and resolve customer complaints in a courteous and efficient manner.
• Document all customer interactions and transactions accurately in the CRM system.

Skills

Customer service

Communication skills

Patience

Attention to detail

Adaptability

Education

High school diploma or equivalent

College degree a plus

Tools

CRM software

Job description

Job Title Customer Service Agent

Location:Atlanta, GA

Job Type: Full-time

About Us:

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. As a pivotal point of contact between our company and our valued customers, you will play a vital role in ensuring customer satisfaction and fostering positive relationships. This position requires excellent communication skills, patience, and the ability to handle a variety of customer inquiries with professionalism and efficiency.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, returns, and exchanges.
• Handle and resolve customer complaints in a courteous and efficient manner.
• Document all customer interactions and transactions accurately in the CRM system.

Requirements

• High school diploma or equivalent; a college degree is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in stressful situations.
• Familiarity with CRM software and basic computer applications.