Customer Service Specialist

firstPRO 360; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

A growing and stable company in Houston is seeking a Customer Service Specialist to manage inbound tickets and provide phone support while assisting customers face-to-face. Candidates should have over 3 years' experience in a high-volume call center and excellent communication skills. The role requires drug and background screening clearance and a commitment to job stability. Work will be conducted in the office from 7:00 AM to 4:00 PM, five days a week.

Qualifications

• 3+ years' experience working in a high volume call center environment.
• Good job stability required; no job hoppers.
• Ability to clear a 10-panel drug screen and criminal background check.

Responsibilities

• Handle inbound ticket queue and provide phone support.
• Provide face-to-face customer assistance.
• Troubleshoot issues and resolve delivery miscues.
• Answer questions about customer accounts.
• Maintain courteous, empathetic communication.

Skills

Excellent speaking skills

Professional demeanor

Positive attitude

Patience and empathy in communication

Job description

Overview

Growing and highly stable company has an immediate need for a Customer Service Specialist to handle inbound ticket queue and phone support while also providing face-to-face customer assistance. In this role, you must have experience working in a high-volume call center environment, handling around 40 instances a day via in-person interaction (high percentage will be face to face), phone, chat, and email promptly and professionally. Duties include general customer service, troubleshooting issues, resolving delivery miscues, answering questions about the customer's account, etc. You must be able to clear a drug and background screening.

Must live in the metro Atlanta area and be able to commute to the office five days a week, working 7:00 AM–4:00 PM

Requirements

• 3+ years' experience working in a high volume call center environment.
• MUST have excellent speaking skills, professional demeanor, and a positive attitude.
• Can fully clear a 10-panel drug screen and criminal background check.
• Good job stability required; no job hoppers.
• Very patient and empathetic in external customer communication.