Customer Service Representative

Phillips Staffing; Lavonia (GA); On-site; USD 17,000 - 24,000; Full time

Job summary

Phillips Staffing in Lavonia, GA is seeking a motivated Customer Service Representative to deliver high-quality support, resolve inquiries promptly, and build lasting client relationships. You will handle calls, manage data entry, and use CRM tools to ensure accurate records while hitting performance targets in a fast-paced environment.

This on-site role offers Monday–Friday scheduling, a friendly team, and opportunities to grow.

Qualifications

• Call center experience required; 2 years minimum.
• Proven customer support experience or client service background.
• Track record of exceeding quota.
• Strong phone handling skills and active listening.
• Familiarity with CRM systems.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize and manage time.
• HS Diploma or GED.

Responsibilities

• Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Education

HS Diploma or GED

Tools

CRM systems

Job description

We are looking for a motivated and customer-oriented Customer Service Representative to join our team in Lavonia, Georgia. In this role, you will be expected to deliver high-quality support and ensure inquiries are resolved promptly and effectively. The ideal candidate is an excellent communicator with a positive attitude and the ability to multitask in a fast-paced environment. This role offers an excellent opportunity to apply and grow your skills in customer support, data entry, and client relations while helping create an outstanding customer experience.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Call Center Experience Required - 2 years
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HSD or GED

Salary: $15/HR

Schedule: Monday – Friday; 8:00 am to 5:00 pm

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