call center representative

NJ Tech; Atlanta (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

NJ Tech in Atlanta, GA is seeking a dedicated Call Center Representative responsible for managing inbound customer calls and ensuring exceptional service delivery. The role focuses on assisting clients with inquiries while maintaining a professional and courteous demeanor.

Ideal candidates should have a high school diploma with 3 years of customer service experience, or a college degree with 1-year experience, along with proficient multitasking skills and strong communication abilities.

Qualifications

• High School diploma or equivalency and 3 years customer service experience in financial services or healthcare.
• College degree with 1-year full-time customer service experience is acceptable.
• Excellent communication and multitasking skills.

Responsibilities

• Answer and handle inbound calls from assigned clients.
• Provide excellent customer service and support.
• Maintain knowledge of assigned programs and services.

Skills

Interpersonal communication

Problem-solving skills

Multitasking

Customer service orientation

Education

High School diploma or equivalency

College degree or Junior College degree

Tools

Microsoft Suite

Lotus Notes

Windows applications

Job description

Job Description

Call Center Representative

Atlanta, GA

Full Time

Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound calls from assigned client. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service.

Position Requirements

• Assist customers with a wide variety of questions via information accessed through the computer.
• Review employee accounts and answer questions based upon established policies and procedures.
• Maintain current knowledge of assigned programs and services through on-going classroom and computer-based programs.
• Possess the ability to troubleshoot complex issues with little guidance
• Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers
• Possess the ability to work under pressure in a call center environment
• Possess exceptional conversational and problem-solving skills
• Ability to multitask and be able to diffuse difficult situations
• Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed
• Excellent interpersonal and telephone communication skills
• Perform additional tasks as directed.

Essential skills and experience

• College degree or Junior College degree in addition to 1-year full time customer service related experience in financial services and/or health care industry
• High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry.
• Ability to multi-task (talk and type at the same time) and use multiple applications
• Excellent interpersonal, verbal, written and listening communication skills
• Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customer
• Ability to provide outstanding customer service while ensuring that the customer’s questions, issues and concerns have been satisfied
• Computer literate with the ability to learn customer service software applications
• Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to its’ customers
• Flexibility to work specified shift and extended hours as necessary

Qualifications

High School diploma or equivalency and 3 years customer service related experience in financial services and/or health care industry.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location

Atlanta, GA