Customer Service Advocate — Scheduling & Dispatch

Beacon Mobility; Minneapolis (MN); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Transit Team is seeking a customer-focused professional to join our Minneapolis-based team. In this full-time role, you will handle inbound calls, schedule services, and coordinate dispatch operations to ensure smooth and responsive service for riders.

You will work across multiple systems, maintaining accurate records while delivering a positive customer experience in a fast-paced environment.

Qualifications

• Experience in call center or high-volume office environments.
• Strong customer-service orientation with ability to multitask.
• Proven ability to schedule, coordinate, and dispatch services.

Responsibilities

• Answer inbound calls and assist customers with professionalism.
• Schedule appointments and coordinate services efficiently.
• Provide accurate information and timely follow-up.
• Manage a high volume of calls, emails, and inquiries.
• Maintain detailed and accurate records.
• Collaborate with internal departments to ensure service excellence.
• Resolve issues quickly while maintaining a positive customer experience.

Skills

Call center experience

Customer service

Appointment setting

Scheduling

Dispatch support

High-volume environment

Multi-system proficiency

Tools

CRM systems

Job description

Transit Team is seeking a customer-focused professional to join our Minneapolis-based team. In this full-time role, you will handle inbound calls, schedule services, and coordinate dispatch operations to ensure smooth and responsive service for riders.

You will work across multiple systems, maintaining accurate records while delivering a positive customer experience in a fast-paced environment.