Customer Service & Scheduling Specialist (2nd Shift)

Lumiere Outdoor Lighting; Minneapolis (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee discounts

Job summary

Hero is seeking a Customer Service Representative in Bloomington, MN to be the first point of contact for customers across calls, texts, and emails. You will schedule, reschedule, and confirm service appointments while supporting our dispatch team to keep technicians fully utilized.

This entry-level, growth-oriented role offers a 40-hour workweek with a comprehensive benefits package, performance-based incentives, and opportunities to advance within the contact center or related teams.

Qualifications

• Strong communication skills and a customer-first mindset.
• High attention to detail and strong organizational skills.
• Comfortable using computers and learning new systems quickly (ServiceTitan experience is a plus).

Responsibilities

• Answer inbound calls, texts, emails, and customer inquiries with professionalism and positivity.
• Schedule, reschedule, and confirm service appointments with accuracy and efficiency.
• Make outbound calls to customers to fill open appointment slots and maintain a full dispatch board.
• Work closely with the dispatch team to ensure schedules are optimized and running smoothly.
• Resolve customer concerns using established processes, focusing on first-call resolution whenever possible.

Skills

Customer service

Communication

Multitasking

Problem solving

Call center experience

Tools

ServiceTitan

Job description

Hero is seeking a Customer Service Representative in Bloomington, MN to be the first point of contact for customers across calls, texts, and emails. You will schedule, reschedule, and confirm service appointments while supporting our dispatch team to keep technicians fully utilized.

This entry-level, growth-oriented role offers a 40-hour workweek with a comprehensive benefits package, performance-based incentives, and opportunities to advance within the contact center or related teams.