Entry-Level CSR: Scheduling & Dispatch Support

call Hero; BLOOMINGTON (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee discounts

Job summary

Hero in Bloomington, MN is seeking a Customer Service Representative (CSR) to handle calls, texts, and emails, schedule service appointments, and support the dispatch team. This entry-level role offers growth opportunities within a performance-driven organization.

You will be the first point of contact, delivering a smooth, professional experience and learning to optimize technician schedules while maintaining accurate records.

Qualifications

• Entry-level role suitable for someone early in their career.
• Ability to deliver professional, customer-focused service across calls, texts, and emails.
• Willingness to learn scheduling and dispatch processes.

Responsibilities

• Answer inbound calls, texts, and emails with professionalism.
• Schedule, reschedule, and confirm service appointments accurately.
• Coordinate with dispatch to keep technician schedules optimized.
• Enter and update customer information in company systems.

Skills

Strong communication

Customer-first mindset

Multitasking

Organizational skills

Tools

ServiceTitan

Job description

Hero in Bloomington, MN is seeking a Customer Service Representative (CSR) to handle calls, texts, and emails, schedule service appointments, and support the dispatch team. This entry-level role offers growth opportunities within a performance-driven organization.

You will be the first point of contact, delivering a smooth, professional experience and learning to optimize technician schedules while maintaining accurate records.