Customer Service Advocate

TRC Talent; Columbia (SC); On-site; USD 20,000 - 29,000; Full time

Job summary

TRC Talent is seeking a Customer Service Advocate II or III for our healthcare client in Columbia, SC. This onsite role focuses on assisting members with questions about benefits, coverage, services, and account information, delivering professional and compassionate service.

The CSA II/III positions require strong communication and problem-solving skills, comfort with navigating multiple computer systems, and the ability to maintain confidentiality while meeting quality and productivity targets

Qualifications

• Experience in customer service, call center, healthcare, or insurance preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Comfortable using computers and navigating multiple systems.
• Target-driven with focus on quality and customer satisfaction.

Responsibilities

• Answer member questions and provide assistance by phone and other channels
• Assist members with questions regarding healthcare benefits, coverage, and services
• Research customer concerns and provide timely solutions
• Explain healthcare information, policies, procedures, and benefits clearly
• Access and update member information using multiple computer systems
• Document customer interactions and account updates
• Elevate issues requiring additional assistance
• Maintain confidentiality of sensitive member information
• Provide professional, courteous, and patient service
• Meet established quality, productivity, and customer service expectations

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Team collaboration

Empathy

Job description

Customer Service Advocate II & III

Pay: $18.00/hour

Location: Columbia, SC - Onsite

Position Overview

Our healthcare client is hiring Customer Service Advocates II and III to join their growing team. These positions are responsible for assisting members with questions related to healthcare benefits, coverage, services, and account information. The ideal candidate enjoys helping others, solving problems, and providing professional and compassionate customer service.

Responsibilities

• Answer member questions and provide assistance by phone and other communication channels




• Assist members with questions regarding healthcare benefits, coverage, and available services




• Research customer concerns and work to provide accurate and timely solutions




• Explain healthcare information, policies, procedures, and benefits clearly




• Access and update member information using multiple computer systems




• Accurately document customer interactions and account updates




• Identify issues that require additional assistance and elevate when appropriate




• Maintain confidentiality when handling sensitive member information




• Provide professional, courteous, and patient customer service




• Meet established quality, productivity, and customer service expectations

Qualifications

• Previous customer service, call center, healthcare, insurance, or related experience preferred




• Strong verbal and written communication skills




• Excellent listening, problem-solving, and organizational skills




• Comfortable using computers and navigating multiple systems




• Strong attention to detail and accuracy




• Ability to handle confidential information professionally




• Ability to remain calm and helpful when handling customer concerns




• Ability to work effectively in a fast-paced, team-oriented environment

CSA III

The Customer Service Advocate III role may handle more complex member inquiries, escalated issues, and situations requiring additional research and problem-solving. Candidates with additional healthcare, insurance, benefits, or customer service experience may be considered for the CSA III level.

Why Apply?

This is an excellent opportunity to gain valuable experience with an established healthcare organization while developing your customer service, communication, problem-solving, and healthcare industry knowledge.