Field Onboarding Associate

Aerotek; Charleston (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

Aerotek in Charleston, SC is seeking a Customer Support Associate to deliver superior HR, payroll and benefits support for contract employees, clients and local sales teams. The role serves as liaison with the corporate office on accounting issues and ensures accurate timecard handling in PeopleSoft and AHCS.

Responsibilities include payroll processing, timecard auditing, invoicing resolution, benefits administration, and accurate data entry in HR systems while providing excellent front-office

Qualifications

• BA/BS in Human Resources, Business, and Accounting preferred.
• 2+ years experience in a customer service related position.
• Ability to priorities, organize, problem solve and meet deadlines and goals.
• Ability to communicate effectively and provide proper follow up.

Responsibilities

• Provide front office customer service via phone and reception.
• Process internal payroll.
• Audit and collect timecards using PeopleSoft and AHCS.
• Audit time and billing reports.
• Explain commission numbers to contractors and clients.
• Resolve commission and spread issues.
• Submit AHCS timecards for exception accounts on time.
• Oversee unemployment claims and hearings.
• Manage workers' compensation program including education and filing.
• Process payroll paperwork.
• Resolve payroll and invoicing issues.
• Maintain filing systems.
• Maintain pre-employment packets stock.
• Complete pre-employment paperwork with contractors.
• Manage contractor and internal benefits program.
• Enter starts/finishes in PeopleSoft accurately and on time.
• Audit New Starts reports.
• Manage HR folder process.
• Sell direct deposit/electronic deposit and CashPay to contractors and clients.
• Manage DHL or FEDEX shipments.
• Process tax credit forms in a timely manner.
• Maintain administrative and galley supplies.
• Manage P Card account.

Skills

Customer service

Payroll processing

Timecard management

Communication skills

Administrative support

PeopleSoft

AHCS

Invoicing software

Education

BA/BS in Human Resources, Business, and Accounting preferred

Tools

PeopleSoft

AHCS

Job description

Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.

Essential Duties and Responsibilities

The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:

• Ensuring front office customer service (telephone and reception desk).
• Completing internal payroll.
• Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
• Time and Audit Billing report audit.
• Managing the distribution and explanation of expected and actual commission numbers.
• Resolution of all spread and commission related issues.
• Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
• Managing the Unemployment Process including claims and hearings.
• Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
• Managing the processing of payroll (sort, stuff and mail).
• Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.).
• Managing all filing.
• Ensuring an adequate supply of Pre Employment Packets are on hand.
• Completing pre employment paperwork with contractors.
• Managing contractor and internal benefits program.
• Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
• Audit of New Starts reports.
• Managing the HR folder process.
• Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
• Managing the use of DHL or FEDEX.
• Ensuring the timely processing of Tax Credit Forms.
• Ensuring adequate levels of administrative and galley supplies.
• Managing P Card account.

Supervisory Responsibilities

To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.

Education and/or Experience

BA/BS degree in Human Resources, Business, and Accounting preferred.

2 + years experience in a customer service related position.

Ability to priorities, organize, problem solve and meet deadlines and goals.

Ability to communication effectively and provide proper follow up.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors