Customer Service Assistant

Knoedler Manufacturers, Inc.; Battle Creek (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Knoedler Manufacturers, Inc. is seeking a Customer Service Associate in Battle Creek, MI. The role involves initiating sales, resolving customer issues, and assisting with account management.

Qualified candidates require a high school diploma or GED and 2-3 years of related experience. Duties include document preparation, customer contact, and recommendations based on customer needs.

This position offers an opportunity to work closely with customers and support departmental operations.

Qualifications

• High school diploma or GED diploma required.
• 2-3 years of relevant experience or equivalent.
• Strong communication and problem-solving skills.

Responsibilities

• Initiate and follow up sales and problem resolutions.
• Prepare and monitor various documents.
• Contact customers to sell and explain products.
• Assist customers with payment terms.

Education

High school diploma or GED diploma

Two to three years of related experience

Job description

Job Description

Performs the functions of a CSA to include initiating and following up to sell or resolve problems, answer questions and correspondence, and complete reports.

Prepares, processes, reviews and monitors various documents such as contracts and other documents.

Contacts current and prospective customers to sell and explain products, perform account reconciliation and solicit new business within the market area.

Prepares and presents proposals and quotes and recommends products based on customer needs.

Assists customers and arranges payment terms in accordance with established guidelines.

Creates and maintains computer files and follows up action.

Provides support and assistance to the department supervisor as needed.

Provides administrative assistance and support.

Qualifications

High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.