Customer Service Advisor (Temp to Hire)

Nis Air / Personalized Service, Inc.; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Temporary, with potential to full-time

Base pay $18–$20/hour

Job summary

NisAir is seeking a full-time Customer Service Advisor for our Call Center. This role requires an organized, articulate individual who excels at multitasking and thrives in a collaborative team environment.

You will help customers choose maintenance plans and foster strong relationships to ensure satisfaction and loyalty. Responsibilities include scheduling, dispatching technicians, handling inquiries by phone, email, and chat, and maintaining accurate records.

Qualifications

• Minimum 2 years of phone experience handling incoming calls.
• Excellent computer skills with Outlook and Word.
• Ability to multi-task and work in a team.
• Air conditioning or home improvement phone experience is a plus.

Responsibilities

• Assist callers in assessing service or repair needs and schedule appointments.
• Respond to inquiries via phone, email, and chat promptly.
• Document inquiries, requests, resolutions, and follow-ups.
• Escalate inquiries per guidelines.
• Maintain courteous and empathetic attitude toward customers.
• Conduct research to answer inquiries.
• Grow existing accounts through excellent service and sales techniques.
• Meet quantitative performance metrics.
• Update databases during calls to keep accounts current.

Skills

Phone experience

Customer service

Multitasking

Communication

Team player

Tools

Service Titan

Outlook

Microsoft Word

Job description

Description

Overview:

NisAir is seeking a full-time Customer Service Advisor for our Call Center. This position demands a highly organized and articulate individual who excels in multitasking and thrives in a collaborative team environment. The ideal candidate will play a crucial role in assisting customers in selecting the maintenance plan that aligns perfectly with their specific needs. Additionally, they will focus on fostering and maintaining strong customer relationships, ensuring satisfaction and loyalty. The role also involves providing vital support to the team, contributing to a positive and productive workplace atmosphere.

The position requires a well-organized individual that can multi-task and works well in a team environment. Duties include scheduling, dispatching Techs logistically and according to their skillset, performing general office tasks and maintaining excellent customer relationships.

What We Offer:

• $18.00 to $20.00 per hour base on experience
• Temporary, with the potential to transition to a full-time, permanent position based on business needs and performance.

What You'll Do:

• Assisting callers in assessing their service or repair needs, scheduling service appointments
• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined
• Keep customer accounts current by updating databases during calls

What You'll Bring:

• Minimum 2 years of phone experience working with incoming calls
• Service Titan experience a BIG PLUS
• Excellent computer skills
• Knowledge of Outlook and Microsoft Word
• Self-Motivated, team player, strong multi-tasking experience
• Air conditioning or home improvement phone experience is also a plus
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Working at NisAir:

Since its establishment in 1973, NisAir has maintained a consistent objective: to deliver exceptional service to our customers while fostering enduring relationships grounded in customer satisfaction, trust, and value. As a subsidiary of a larger corporation, we are committed to cultivating a positive organizational culture that recognizes each employee as an individual, providing opportunities for personal growth and professional advancement.

Know the company's drug-free workplace policy.

We trust that this information will assist you in making an informed decision as you consider your next employer.

NisAir provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.