Office Assistant / CSR

Aire Serv of Smith County; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off & holidays

Opportunities for advancement

Supportive and professional work env.

Job summary

Aire Serv Heating & Cooling is seeking a Customer Service Representative / Office Assistant to support the Supply, NC location with call handling, scheduling, and records management.

You will coordinate appointments, assist with paperwork, and maintain accurate records while supporting daily office operations and cross-training where needed.

Qualifications

• Previous administrative or customer service experience preferred (HVAC or dispatch background is a plus).
• Proficient in Microsoft Word and Excel; able to learn new software quickly.
• Excellent written and verbal communication skills.
• Detail-oriented and organized, with strong data entry skills.
• Positive attitude, dependable work ethic, & a team player who can work independently.
• Must pass a background check and drug screening.

Responsibilities

• Answer incoming customer calls with professionalism and courtesy on a multi-line VOIP phone system
• Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments
• Return customer calls promptly to ensure satisfaction and resolve any concerns
• Perform marketing and sales functions to promote additional services and earn new business
• Maintain accurate customer records and job details in our system
• Schedule and dispatch technicians for service and install appointments using ServiceTitan software (training provided)
• Handle install paperwork, pull permits from local municipalities, and track inspections to completion
• Check in and organize incoming equipment and material orders
• Submit warranty registrations and process related paperwork for parts and systems
• Maintain accurate records, digital files, and job documentation
• Assist with daily office duties such as filing, scanning, and preparing job packets
• Perform other duties as needed, which may include cross-training in related positions to support office operations

Skills

Administrative experience

Customer service experience

Microsoft Word

Microsoft Excel

Written and verbal communication

Detail-oriented

Data entry

Team player

Background check

Drug screening

ServiceTitan

Tools

ServiceTitan

Job description

Customer Service Representative / Office Assistant

Location: Supply, NC (Holden Beach)

About Us

At Aire Serv Heating & Cooling, we take pride in helping our customers breathe easy. As a locally owned HVAC company, we’re known for our dependable service, quality workmanship, and friendly team culture. We believe in treating our customers and our employees with respect and professionalism. If you’re someone who enjoys helping people, likes staying organized, and pays attention to the details that keep things running smoothly, you’ll fit right in here.

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

Responsibilities

• Answer incoming customer calls with professionalism and courtesy on a multi-line VOIP phone system
• Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments
• Return customer calls promptly to ensure satisfaction and resolve any concerns
• Perform marketing and sales functions to promote additional services and earn new business
• Maintain accurate customer records and job details in our system
• Schedule and dispatch technicians for service and install appointments using ServiceTitan software (training provided)
• Handle install paperwork, pull permits from local municipalities, and track inspections to completion
• Check in and organize incoming equipment and material orders
• Submit warranty registrations and process related paperwork for parts and systems
• Maintain accurate records, digital files, and job documentation
• Assist with daily office duties such as filing, scanning, and preparing job packets
• Perform other duties as needed, which may include cross-training in related positions to support office operations

Qualifications

• Previous administrative or customer service experience preferred (HVAC or dispatch background is a plus)
• Proficient in Microsoft Word and Excel; able to learn new software quickly
• Excellent written and verbal communication skills
• Detail-oriented and organized, with strong data entry skills
• Positive attitude, dependable work ethic, & a team player who can work independently
• Must pass a background check and drug screening

Benefits & Compensation

• Compensation based on applicant experience
• Paid time off & holidays
• Opportunities for advancement
• Supportive and professional work environment

Equal Employment Opportunity

Aire Serv Heating & Cooling provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected category under applicable law.