Technical Service Representative - HVAC/Mechanical

NuAire, Inc.; Plymouth (MN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive Wage

Full Benefits Package (Medical, Dental

Flexible Spending Accounts

Employee Assistance Program

401(k) Plan with Company Match

Paid Time Off / Holiday Pay

Job summary

NuAire, Inc. is seeking a Technical Service Representative to apply mechanical and electrical skills to analyze service needs while delivering exceptional customer service in a positive office environment.

The role is full-time (Mon–Fri, 8:00 a.m. – 4:30 p.m.) with a salary range of $60,000 to $65,000 per year, depending on experience. Benefits include medical/dental/vision, 401(k), PTO, and more.

Qualifications

• High School diploma or equivalent required.
• 2–4 years electrical/mechanical experience preferred.
• Technical or customer service experience troubleshooting mechanical/electrical challenges.

Responsibilities

• Process part returns, determine disposition, update inventory and coordinate credits.
• Process unit returns, take photos, work with Production on disposition.
• Provide order status updates by coordinating with the Parts Orders team.

Skills

Mechanical aptitude

Problem solving

MS Office

Education

High School diploma or equivalent

Tools

Electrical schematics

Job description

We are looking for a Technical Service Representative to provide exceptional customer service and use mechanical/electrical skills to analyze service requirements of our customers while working in a positive and encouraging office environment.

Full-time position: Monday – Friday, 8:00 a.m. - 4:30 p.m.

Salary range: $60,000.00 to $65,000.00 per year. Starting wage will be dependent on experience level.

NuAire, Inc. offers the following comprehensive and competitive benefit programs:

• A Competitive Wage
• Full Benefits Package (Medical, Dental, Vision, Disability, Life)
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k) Plan with Company Match
• Paid Time Off / Holiday Pay
• And more!

Responsibilities

• Process part returns, determine disposition, update inventory, and coordinate customer credits with the Accounting department.
• Process unit returns, take required photos, and work with Production on disposition.
• Provide order status updates by coordinating with the Parts Orders team.
• Investigate and resolve customer issues by working with Production, Purchasing, Inventory Control, and Shipping.
• Collaborate with Customers and Service Providers to plan travel, hotel accommodations, and other customer support arrangements.
• Close out service orders and purchase orders and maintain accurate records.
• Maintain the training room and related work areas.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Two to four degree (electrical / mechanical) or 3 years electrical service department experience preferred.
• Mechanical aptitude.
• Ability to work on multiple projects.
• Technical or Customer service experience troubleshooting various levels of mechanical or electrical challenges.

Knowledge/Skills

• Ability to speak clearly and accurately using proper phone etiquette.
• Ability to logically solve problems (mechanical / electrical).
• Basic knowledge of electrical wiring.
• Ability to read mechanical and/or electrical schematics.
• Basic knowledge of mechanical systems.
• Exercises discretion and independent judgment.
• Proficient in MS Office products.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.