Customer Service Representative

Relianceac; Phoenix (AZ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) with 3% match

Paid holidays

Paid sick time

Vacation after 1 year

Remodeled office

Team events

Job summary

Reliance Heating and Air Conditioning in Phoenix is seeking a Customer Service Representative (CSR) to join our family-owned HVAC team. You will handle inbound and outbound communications, assist the Lead Dispatcher, and maintain accurate customer records in our system.

This role offers Monday–Friday, 40 hours per week with seasonal variability, and pay between $20 and $24 per hour plus performance pay. We provide comprehensive benefits, a supportive culture, and opportunities to grow with a

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service and/or administrative experience.
• Strong written and verbal communication skills.
• Ability to show empathy and professionalism with customers.
• Strong interpersonal skills and team mindset.
• Energetic, positive attitude with a willingness to learn.

Responsibilities

• Answer and triage all incoming calls, emails, and text messages in a prompt, friendly manner.
• Perform outbound calls to existing customers and maintenance members.
• Assist Lead Dispatcher with daily call count goals.
• Maintain accurate and detailed customer records following company and software guidelines.
• Gather, analyze, and organize reports for weekly admin meetings.
• Filing and general administrative duties.
• Track office inventory and place restocking orders as needed.
• Complete ongoing software and customer service training.

Skills

Customer service

Written communication

Verbal communication

Empathy

Team player

Attention to detail

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Customer Service Representative (CSR)

Schedule & Compensation

• Work Hours: Monday-Friday, 40 hours/week (seasonal variability)
• Pay: $20-$24/hour depending on experience + performance pay

About Reliance Heating and Air Conditioning

Reliance Heating and Air is a proud third-generation, family-owned HVAC company established in 1984. We've built our reputation by earning the trust of Phoenix homeowners and businesses through high-quality work, professionalism, and a commitment to doing things the right way.

We are looking for a Customer Service Representative to join our team. If you have strong customer service and administrative skills, pay attention to detail, and want to be part of a company where your work actually matters, you're in the right place.

This role is ideal for someone who enjoys helping people, thrives in a team environment, and takes pride in delivering an excellent customer experience.

Why You'll Love Working Here

• Family-Owned, People-First Culture - You're not just a number here. Leadership is hands-on, supportive, and genuinely cares about the team.
• Proven Stability (Since 1984) - Third-generation company with a strong reputation and consistent growth in the Phoenix market.
• Team That Drives Results - Every department is goal-oriented, collaborative, and aligned. You'll always know what success looks like.
• Your Voice Matters - Weekly meetings where ideas are heard, discussed, and often implemented. This is not a "keep your head down" environment.
• Open Communication - Transparent leadership and a team that supports each other. Feedback goes both ways.
• Growth-Focused Environment - We invest in coaching, training, and development so you continue to improve not stay stagnant.
• Positive, Professional Atmosphere - We expect high standards, but we also create a workplace where people enjoy coming in every day.

• Office Dogs - Our two "Champions of Happiness," brings joy to the office and keeps spirits high.

What We Offer You

• Health, dental, and vision insurance (United Healthcare)
• Optional add-ons including short-term disability
• 401(k) with an employer contribution of 3% of your plan compensation (eligible after 2 months of employment, fully vested after 2 years)
• 7 paid holidays
• 40 hours of sick time (available after 90 days)
• Paid vacation after 1 year
• Newly remodeled office facility
• Company outings and team-building events

Daily Responsibilities Include:

• Answer and triage all incoming calls, emails, and text messages in a prompt, friendly manner
• Perform outbound calls to existing customers and maintenance members
• Assist Lead Dispatcher with daily call count goals
• Maintain accurate and detailed customer records following company and software guidelines
• Gather, analyze, and organize reports for weekly admin meetings
• Filing and general administrative duties
• Track office inventory and place restocking orders as needed
• Complete ongoing software and customer service training

Requirements

• High school diploma or equivalent
• 1+ years of customer service and/or administrative experience
• Strong written and verbal communication skills
• Ability to show empathy and professionalism with customers
• Strong interpersonal skills and team mindset
• Energetic, positive attitude with a willingness to learn

Preferred Qualifications

• HVAC or trades experience
• Experience with ServiceTitan or similar CRM

Hiring is contingent upon being able topass a background and drug test.