Customer Success & Scheduling Advisor

Nis Air / Personalized Service, Inc.; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Temporary, with potential to full-time

Base pay $18–$20/hour

Job summary

NisAir is seeking a full-time Customer Service Advisor for our Call Center. This role requires an organized, articulate individual who excels at multitasking and thrives in a collaborative team environment.

You will help customers choose maintenance plans and foster strong relationships to ensure satisfaction and loyalty. Responsibilities include scheduling, dispatching technicians, handling inquiries by phone, email, and chat, and maintaining accurate records.

Qualifications

• Minimum 2 years of phone experience handling incoming calls.
• Excellent computer skills with Outlook and Word.
• Ability to multi-task and work in a team.
• Air conditioning or home improvement phone experience is a plus.

Responsibilities

• Assist callers in assessing service or repair needs and schedule appointments.
• Respond to inquiries via phone, email, and chat promptly.
• Document inquiries, requests, resolutions, and follow-ups.
• Escalate inquiries per guidelines.
• Maintain courteous and empathetic attitude toward customers.
• Conduct research to answer inquiries.
• Grow existing accounts through excellent service and sales techniques.
• Meet quantitative performance metrics.
• Update databases during calls to keep accounts current.

Skills

Phone experience

Customer service

Multitasking

Communication

Team player

Tools

Service Titan

Outlook

Microsoft Word

Job description

NisAir is seeking a full-time Customer Service Advisor for our Call Center. This role requires an organized, articulate individual who excels at multitasking and thrives in a collaborative team environment.

You will help customers choose maintenance plans and foster strong relationships to ensure satisfaction and loyalty. Responsibilities include scheduling, dispatching technicians, handling inquiries by phone, email, and chat, and maintaining accurate records.