Customer Service Advisor

Unum; United States; Hybrid; USD 31,000 - 38,000; Full time

Job summary

Unum UK is seeking a Customer Service Advisor to join our Dental team in a hybrid role based in Basingstoke. You will speak with customers daily, explain cover, answer questions and process claims accurately and efficiently.

We value confident communicators who enjoy helping people, can work in a busy environment, and deliver exceptional service with empathy. This role requires strong problem-solving skills and comfort with computer systems. Training and ongoing support provided.

Qualifications

• Strong verbal communication and a customer-first approach.
• Experience in busy customer service or contact centre environments.
• Ability to handle multiple tasks with accuracy and empathy.

Responsibilities

• Handle inbound customer phone calls with professionalism and empathy.
• Explain policy cover and claim decisions clearly and confidently.
• Process claims accurately in line with policy terms and guidelines.
• Support customers to make informed decisions by providing clear, fair information.
• Work closely with colleagues to deliver outstanding customer outcomes.
• Meet quality, service and productivity targets in a regulated environment.

Skills

Communication skills

Customer-focused

Problem solving

Organised

Team player

Tech-savvy

Tools

CRM systems

Job description

Job Posting End Date: September 17

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Location: Basingstoke, hybrid (2 days working from home per week)

Salary: £26,000

Make a difference, one conversation at a time.

At Unum, we're here when people need us most. Through our Dental team, we help customers access the support they need, providing a service that is clear, straightforward and genuinely helpful.

What will you bring?

We're looking for dynamic, customer focused individuals who love talking to people, thrive in a busy environment, and want to be part of a company that makes a real difference. If you're a confident communicator who enjoys connecting with people, solving problems and delivering exceptional service, we'd love to hear from you.

What you'll be doing

As a Customer Service Advisor, you'll be at the heart of our customer experience. You'll speak with customers every day, helping them understand their cover, answering questions, and processing claims accurately and efficiently.

You’ll be trusted to solve problems and deliver excellent service, all while building confidence and trust with our customers.

Key responsibilities include:

• Handling inbound customer phone calls enquiries with professionalism and empathy.
• Explaining policy cover and claim decisions clearly and confidently.
• Processing claims accurately in line with policy terms and company guidelines.
• Supporting customers to make informed decisions by providing clear, fair and accurate information.
• Working closely with colleagues to deliver outstanding customer outcomes.
• Meeting quality, service and productivity targets in a regulated environment.

What we're looking for

We're interested in finding people with the right attitude, energy and communication skills.

You’ll be someone who:

• Loves speaking with people and building rapport over the phone.
• Has excellent verbal communication skills and a natural customer-first approach.
• Enjoys solving problems and finding solutions.
• Is organised, detail-oriented and able to prioritise tasks.
• Works well independently and as part of a team.
• Is comfortable using computer systems and learning new processes.
• Takes pride in delivering a high-quality service.

This opportunity could be a great fit for someone from a customer service, contact centre, hospitality, retail, healthcare administration, financial services, insurance, or office-based administration background who enjoys helping people and wants a rewarding career with purpose.

#LI-MD

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

We are proud to be a Disability Confident Employer.

Company:

Unum UK