Customer Service Advisor (Remote Working)

Simple Online Healthcare; United States; Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Flexible and modern working from home

Collaboration with UK team

Core hours 8am-4pm with some weekend,

Job summary

Simple Online Healthcare is hiring a Customer Service Advisor for remote, full-time work. You will be the first point of contact for customers via phone, email and live chat, and you will liaise with GP practices to request prescriptions and resolve queries.

The role includes administrative duties such as scheduling clinicians, QA tasks, and developing content for our knowledge centre. Zendesk experience is beneficial.

Qualifications

• Experience delivering outstanding customer service via phone, email and chat.
• Ability to liaise with GP practices and resolve prescription queries.
• Comfortable with admin tasks and content creation for a knowledge base.

Responsibilities

• Be the first point of contact for customers by phone, email and live chat.
• Liaise with GP practices to request prescriptions and answer queries.
• Handle admin tasks including scheduling clinicians, QA, and knowledge base content.
• Work in a small team with opportunities for career growth and development.
• Be comfortable on the phone and capable of analysing and resolving issues.

Skills

Customer service

Phone handling

Email & Live Chat

Zendesk experience

Tools

Zendesk

Job description

Customer Service Advisor (Remote Working)

Remote Full-time

Daily Drop — Subscriber Perk

Therapy, done online

2 weeks free online therapy — invest in wellness

We have an exciting opportunity for an experienced customer service advisor to join our team.

Please note this will be a Fixed Term Contract (1 year)

You will be the first point of contact (Phone/Email & Live Chat) for our customers so delivery of outstanding customer service will be key. As part of your role you will also get to liaise with GP practices to request prescriptions and resolve any queries they may have.

The role also includes regular administrative tasks including managing our clinicians schedule, quality improvement tasks, and developing content for our knowledge centre.

You will be part of a small team that is growing and opportunities to develop your career will be available. We really need people who are comfortable on the phone and able to analyse and resolve any issues.

If you like a fast-paced environment then this role is for you.

If you haveexperience of Zendesk that would be beneficial.

$60,000 - $65,000 Full time

Here's how you are rewarded

• Flexible and modern working arrangements that allow you to work from the comfort of your home.

• Collaboration, working with our team in the UK.

• Include the core hours typically being 8am-4pm Monday to Friday, but ideally flexibility to work some weekends.

• Comprehensive training with our current patient care team.

• Professional and career development opportunities within a growing industry.

• Birthday off (paid).

Why Simple Online Healthcare?

Simple Online Healthcare is one of the UK’s fastest growing online pharmacies. We are working hard to achieve our aim of becoming a market leader in the UK, Europe and Australia.

Established in 2015, through the innovative use of technology and a constant push for excellence, we have served over 750k people.

We believe in delivering outstanding care to all our patients. For us to achieve this, we need the best people to join our team. As a rapidly growing company, we have opportunities for career growth and development.

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·