Customer Service Advisor - Front Desk & Admin (Education)

TEC Partnership; Scarborough (ME); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Pension membership

Christmas closure days

Sick pay scheme (statutory enhance)

Maternity/ Adoption pay (enhanced)

Life Assurance Scheme

Job summary

TEC Partnership is seeking a part-time Customer Service Advisor in Scarborough to be the first point of contact for visitors and callers. You will maintain a welcoming reception, provide information, and support a range of administrative tasks to keep the college running smoothly.

The role requires strong communication and organisational skills, with Level 2 English/Maths and an Administration qualification. A proactive customer-focused approach is essential.

Qualifications

• Experience in an administrative role dealing with customers and stakeholders.
• Level 2 English and Maths (GCSE or equivalent).
• Understanding of the education sector is beneficial.

Responsibilities

• Deliver a high-quality, responsive customer service.
• Answer calls from the switchboard and direct queries.
• Provide accurate information and handle enquiries.
• Input and maintain data in college systems.
• Support front-of-house operations and reception.
• Carry out administrative tasks as required.

Skills

Customer service

Administrative support

Reception

Data entry

Communication

Education

Level 2 English and Maths

Level 2 Administration

Tools

Microsoft Office

CRM systems

Job description

TEC Partnership is seeking a part-time Customer Service Advisor in Scarborough to be the first point of contact for visitors and callers. You will maintain a welcoming reception, provide information, and support a range of administrative tasks to keep the college running smoothly.

The role requires strong communication and organisational skills, with Level 2 English/Maths and an Administration qualification. A proactive customer-focused approach is essential.