Customer Relations Specialist

Community HigherEd; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Community HigherEd is seeking a Customer Relations Specialist to serve as the first point of contact for visitors and callers. You will greet guests, route inquiries, and provide information about admissions while supporting campus operations and cross-functional teams.

You will manage calls, emails, and walk-ins, maintain filing systems, and assist with printing and document preparation. A professional appearance and strong communication skills are essential.

Qualifications

• High School Diploma or equivalent required; an Associate degree is preferred.
• At least two years of customer service experience; front desk/administrative experience preferred.
• Professional appearance and excellent communication skills.
• Proficient computer skills and ability to learn campus management software.

Responsibilities

• Greet all visitors and answer multi-line phone systems with a courteous, professional demeanor.
• Provide front line customer service to students, staff, visitors, and vendors; assist Admissions as needed.
• Maintain filing systems, handle confidential materials, and organize documents in hard and electronic formats.
• Process deliveries, mail-outs, and print school-related documents; monitor front desk supplies.
• Assist with projects, data compilation, and cross-functional communications across departments.
• Interact daily with students, management, vendors, and employees while upholding College standards.
• Report complaints to supervisor, complete incident/accident forms when needed, and participate in professional development.

Skills

Customer service

Front desk

Phone systems

Communication

Microsoft Office

Google Workspace

Data entry

Education

High School Diploma or equivalen

Associates degree preferred

Tools

Google Workspace

Microsoft Office

Campus management software

Job description

General Function: The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Provide front line customer service by answering multi line phone systems, greeting and assisting guests, and performing clerical and administrative project support.Duties and ResponsibilitiesProvide exceptional, friendly, and professional customer service to internal and external customersGreet all visitors entering and exiting the buildingAnswer multi-phone lines, transfer calls, and retrieve and take messagesContribute to a collaborative team environment by working effectively with Customer Relations team members and cross-functional departments, promoting clear communication, mutual support, and a positive experience for students, visitors, and staffSupport the Admissions department by managing calls, emails, and walk-ins from prospective students and providing general information when Admissions staff are unavailableMaintain communication with the maintenance and housekeeping departmentsAccept and sign for deliveries; assist with mail-outs as neededPrint school-related documents, prepare materials, reports, and other documents as neededCarry out routine office duties to achieve efficiency and effectivenessMaintain efficient filing systems as neededHandle confidential materials relevant to company businessOrganize materials and data appropriately in both hard and electronic formatsSort incoming and outgoing correspondence, distribute received faxesMaintain front desk supplies and place orders as neededProduce high-quality communications, oral and writtenManage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate informationInteract daily with students, management, vendors, and employees while representing the College’s standards and valuesReport all complaints to the supervisor or Campus DirectorComplete incident/accident/compliant forms when needed for HRResolve customer issues and requests in an efficient and quick mannerParticipate in a minimum of two professional developments per yearOther duties as assignedEffort and CommitmentDisplays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behaviorDemonstrates eagerness to learn and assumes responsibility, seeks out and accepts increased responsibility; displays a "can do" approach to work. Shows persistence and seeks alternative solutions when obstacles ariseWorks within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and proceduresAccepts direction and feedback from supervisor and follows through appropriatelyWorks when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provision of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriatelyMinimum Requirements: High School Diploma or equivalent required, Associates degree from an accredited institution preferred. A minimum of two years of customer service experience required, with front desk/administrative experience preferred. Must have a professional attitude, professional appearance, exceptional customer service skills, and strong communication skills. Computer literacy required with advanced proficiency with using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel), and ability to quickly learn other basic campus management software.Physical Requirements:Prolonged periods sitting at a desk and working on a computer and desk phone.Must be able to lift up to 20 pounds at times.Ability to navigate all areas of the college campuses.