Customer Service Advisor

Sammons Industrial, LLC; Tupelo (MS); In loco; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay and Bonuses

ESOP retirement savings

401(k)

Training and Tuition Reimbursement

Work/Life Balance

Paid Holidays

Health and Wellness Benefits

Tool Benefits, PPE/Uniforms

Life and Disability paid for by the公司

Descrizione del lavoro

Sammons Industrial, LLC in Tupelo, MS is seeking a Customer Service Advisor to be the connection between customers and service technicians, ensuring service experiences are smooth, timely, and dependable. You’ll coordinate dispatch, manage work orders, and maintain invoicing details while building strong relationships across teams to keep operations moving.

The role requires a high school diploma and 5+ years of customer service experience; proficiency with Microsoft Office and business systems

Competenze

• High school diploma or equivalent required; technical school or college education is a plus.
• 5+ years of experience in customer service, operations, or a related field.
• Strong organization and attention to detail with ability to multitask.
• Proficiency with Microsoft Office and business systems for service orders and invoicing.

Mansioni

• Coordinate and dispatch service technicians based on skills, availability, and customer needs.
• Manage service work orders, quotes, purchase orders, invoicing details, and maintenance agreements.
• Monitor technician productivity and service performance to improve efficiency and safety.
• Build strong relationships with customers and teams to deliver great service experiences.

Conoscenze

Customer service

Communication

Problem solving

Time management

Formazione

High school diploma

Technical school or college education is a plus

Strumenti

Microsoft Office

Business systems

Service orders

Invoicing

Descrizione del lavoro

Remote Type

On-site

You belong at a company that treats you like an Owner!

Join a team that takes care of you. Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses
• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
• 401(k)
• Training and Tuition Reimbursement
• Work/Life Balance
• Paid Holidays and Time Off
• Health and Wellness Benefits
• Tool Benefits, PPE/Uniforms, Safety Boot Program
• Life and Short Term Disability paid for by company

How You’ll Make a Difference

As a Customer Service Advisor, you'll be the connection between our customers and service technicians, making sure every service experience is smooth, timely, and dependable. You'll help keep our technicians moving, our customers informed, and our service operations running strong. Your ability to communicate, solve problems, and support others will make a real difference for the people who count on us.

What You’ll Do

• Coordinate and dispatch service technicians based on skills, availability, and customer needs while keeping everyone informed on schedules, repairs, and progress.
• Manage service work orders, quotes, purchase orders, invoicing details, and maintenance agreements to ensure accuracy and timely completion.
• Monitor technician productivity, service performance, and open repair orders while partnering with leadership to improve efficiency, safety, and customer satisfaction.
• Build strong relationships with customers, technicians, and teams across Sales, Parts, and Rental to solve problems, support service opportunities, and deliver a great experience.

What You’ll Bring

• A high school diploma or equivalent; technical school or college education is a plus.
• Strong customer service and communication skills, with 5+ years of experience in customer service, operations, or a related field preferred.
• Excellent organization, attention to detail, and the ability to manage competing priorities in a fast-paced environment.
• Confidence using Microsoft Office and business systems, with experience in service orders, invoicing, purchase orders, or service operations preferred.

Why You’ll Love Working With Us

• A legacy you can be proud of. Join a company with over 130 years of history, built on integrity, reliability, and a commitment to doing what's right.
• People who have your back. Be part of a hardworking, supportive team where safety matters, relationships come first, and everyone plays a part in our success.
• Work that makes a difference. Take pride in helping customers, supporting technicians, and keeping businesses moving forward every day.

Job Details

Pay Type

Salary