Service Advisor

Pro Fleet Solutions, INC; Orange (CT); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Pro Fleet Solutions, INC is seeking a Service Advisor to manage repair tickets from start to finish. You will draft detailed Repair Orders, coordinate with Parts and Scheduling, and communicate with customers to keep them informed. The role focuses on accuracy in approvals and billing while driving smooth workflow across teams.

This position offers hybrid work with on-site collaboration three days a week and remote flexibility two days per week, supporting billing surges and month-end needs.

Qualifications

• Experience in service writing, coordination, or billing in fleet or dealership.
• Strong mechanical knowledge of PM and repair for light/medium-duty vehicles.
• Highly organized with ability to manage high-ticket volume.
• Proficient with shop management systems (ShopMonkey or similar).

Responsibilities

• Take tickets from the Dispatcher and run them start to finish.
• Write clean, detailed Repair Orders (Customer Concern, Findings, Proposed Service).
• Partner with Parts to ensure everything’s staged and ready before the tech rolls out.
• Get approvals from leasing companies, fleet managers, or customers.
• Line up techs and deadlines with Scheduling to ensure on-time completion.
• Keep customers informed with clear, direct communication.
• Close the loop after job completion with findings, actions, and outcomes.
• Finalize billing once documentation and photos are complete.
• Own repeat or unfinished jobs until resolved and billed.

Skills

Experience in service writing

Coordination and billing

Shop management systems

Mechanical knowledge

Attention to detail

Cross-team communication

Job description

As a Service Advisor, you’re the quarterback of the repair process. Once a ticket comes in, it’s yours. You’ll write it, stage it, get it approved, coordinate with Parts and Scheduling, keep the customer informed, and make sure it’s billed correctly. You’re not stuck behind a counter selling — you’re in the middle of the action, making sure every job flows from start to finish without dropping the ball.

What You’ll Do

• Take tickets from the Dispatcher and run them start to finish.
• Write clean, detailed Repair Orders (Customer Concern, Findings, Proposed Service).
• Partner with Parts to make sure everything’s staged and ready before the tech rolls out.
• Get approvals — whether from a leasing company, a fleet manager, or a direct customer.
• Line up techs and deadlines with Scheduling so jobs get done on time.
• Keep customers in the loop with clear, direct communication.
• Close the loop when the job’s done: Here’s what we found, here’s what we did, here’s the outcome.
• Finalize billing once the documentation and photos are complete.
• Own repeat or unfinished jobs until they’re resolved and billed — no loose ends.

What We’re Looking For

• Experience in service writing, coordination, or billing (fleet or dealership a plus).
• Strong mechanical knowledge of PM and repair for light/medium-duty vehicles.
• Detail-driven and organized — you like things to move cleanly and efficiently.
• Comfortable managing a high-ticket volume without losing accuracy.
• Proficient with shop management systems (ShopMonkey or similar).
• Great communicator who can work across teams and with customers.

Shift Hours

• Position at this time will require 3 days on site and 2 days remote.
• Shift options are to accommodate current business needs. Shifts could be 830AM-5:30PM with flexibility.
• Occasional flexibility may be required to support billing surges or month-end reconciliation.

Why Join Us

• Be part of a company that’s scaling fast and shaping the future of fleet service.
• Clear workflows and playbooks so you’re set up to succeed.
• Growth opportunities as we expand into new regions.
• Competitive pay, branded gear, and a team that’s got your back.
• The satisfaction of owning the process — if a ticket moves, it’s because of you.