Service Advisor

Big Sky Tire and Repair; Deming (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Locally Owned

Team oriented

Opportunity for Growth

Flexibility

Competitive Pay

Bonus based on performance

Advancement opportunities

Training & development

Job summary

Big Sky Tire and Repair is seeking a skilled Service Advisor who balances customer care, clear communication, and sales to serve as the primary contact through the service process. The role focuses on building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery.

You will drive customer satisfaction, optimize shop efficiency, and contribute to revenue growth by following established pricing guidelines and processes while

Qualifications

• Excellent customer-facing skills and ability to explain recommendations clearly.
• Ability to present estimates and manage timelines with customers.

Responsibilities

• Greet customers professionally and guide them through intake and inspection.
• Build and present estimates using digital inspections and pricing guidelines.
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations.
• Follow intake, documentation, follow up, and delivery procedures.
• Ensure a positive final experience through quality control and post service follow-up.

Skills

Customer service

Sales

Communication

Organization

Job description

Benefits:

• Locally Owned Business
• Team oriented environment
• Opportunity for Growth
• Flexibility
• Competitive Compensation
• Bonus based on performance
• Opportunity for advancement
• Training & development

The Service Advisor Role

We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth.

Requirements and Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

You May Be a Great Fit If You:

• Enjoy working directly with customers and building long term relationships
• Are comfortable presenting recommendations and asking for the sale
• Stay organized and calm while managing multiple vehicles and customers
• Follow processes and scripts consistently without cutting corners
• Take ownership of the full customer experience from start to finish

Why Join Our Team?

Because this role puts you at the center of the customer experience and the success of the shop. You’ll have the opportunity to build trust, drive results, and grow within a locally owned business that values professionalism, accountability, teamwork, and doing things the right way.

This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.