Customer Service Administrator

Techneeds; Beverly (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Techneeds LLC is seeking a Customer Service Administrator for a 6-month on-site assignment in Beverly, MA. You will support the Client Services team with order entry, CRM/ERP data maintenance, and cross-functional coordination across Sales, Supply Chain, Shipping, and Finance.

The role involves handling customer-facing order entry, quotes, and inquiries, reviewing purchase orders and contracts, and resolving logistics or product-related issues to ensure on-time delivery. SAP is a plus.

Qualifications

• Recent order-entry experience in a manufacturing setting.
• Experience using ERP for order entry and processing (SAP is a plus).
• CRM/ERP data maintenance including account setup and ongoing data hygiene.

Responsibilities

• Enter and qualify orders including PO/contract review.
• Answer inbound calls about orders and inquiries.
• Manage quotes and support order status inquiries.
• Coordinate with Sales, Supply Chain/Inventory, Shipping/Logistics, and Finance.
• Help resolve logistics or product-related issues to support on-time delivery.

Skills

Order entry

ERP systems

CRM data maintenance

Phone support

PO/Contract review

Cross-functional coordination

Quotes management

Logistics issue resolution

Tools

SAP

Job description

Our client is looking for a/an Customer Service Administrator for a 6 month assignment. Our client provides HVAC, refrigeration, fire, security, and building automation technologies that help organizations run safer and more efficient facilities. In this Customer Service Administrator- 1st Shift role, you will support a Client Services team by handling customer-facing order entry and order support, maintaining CRM and ERP data, and coordinating cross-functionally with Sales, Supply Chain/Inventory, Shipping, and Finance. You’ll spend your day entering and qualifying orders (including purchase order/contract review), answering inbound customer calls about orders and inquiries, managing quotes, and helping resolve logistics or product-related issues to support on‑time delivery. To be successful, you should be comfortable working in CRM/ERP systems (SAP is a plus), communicating clearly with customers and internal teams, and managing multiple priorities in a fast-paced service environment. This is an on‑site contract opportunity in a professional office setting.

Required Skills, Education and Experience

• Recent experience doing order entry for a manufacturing company
• Experience using ERP systems for order entry and order processing (SAP is a plus, not required)
• Experience with CRM and ERP database maintenance (account setup and ongoing data management)
• Ability to provide inbound phone support for customer inquiries and order status
• Experience with purchase order review and contract review to qualify and process orders
• Experience coordinating with Supply Chain/Inventory, Shipping/Logistics, and Finance to support on‑time delivery and customer communication
• Comfort supporting quotes and quote management and addressing post‑sale issues (including RMA / return materials authorization processes)
• Ability to complete projects with minimal supervision and handle “other tasks as assigned”
• Must be comfortable with a 6-month contract (not a temp-to-perm role)