Customer Service -Account Support Specialist

EverStaff, LLC; Cleveland (OH); On-site; USD 50,000 - 60,000; Full time

Job summary

EverStaff, LLC is seeking a detail-oriented Customer Service Administrator to provide customer service and administrative support, process orders, maintain records, and assist with daily office operations.

This role requires strong communication, organization, and multitasking in a fast-paced environment. You will use ERP systems, support onboarding, and help keep the team running smoothly during standard on-site hours from 8:00 am to 5:00 pm, Monday through Friday.

Qualifications

• High school diploma or equivalent.
• 1-3 years of experience in customer service, administrative support, or office administration.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience with ERP systems or order processing software preferred.
• Strong organizational, time-management, and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage multiple responsibilities.
• Strong attention to detail and accuracy in data entry and documentation.
• Professional demeanor with excellent customer service and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Serve as a primary point of contact for customers, responding to inquiries, providing product information, and resolving concerns.
• Process customer orders accurately using ERP systems and customer portals.
• Answer and direct incoming phone calls, emails, and other communications.
• Provide administrative and clerical support to managers and team members.
• Maintain organized electronic and physical filing systems.
• Perform data entry and ensure accurate recordkeeping.
• Greet visitors and direct them to the appropriate personnel.
• Assist with new hire onboarding, including paperwork, training files, and employee orientation.
• Support temporary staffing onboarding and ensure required documentation is completed.
• Provide coverage for team members during absences to maintain daily operations.
• Assist with special projects and additional administrative tasks as needed.

Skills

Communication skills

Organizational skills

Time management

Multitasking

Data entry accuracy

Education

High school diploma or equivalent

Tools

ERP systems

Microsoft Office

Job description

We are seeking an organized and customer-focused Customer Service Administrator for our client. In this role, you will provide customer service and administrative support, process customer orders, maintain accurate records, and assist with daily office operations. The ideal candidate is detail-oriented, has strong communication skills, and can manage multiple responsibilities in a fast-paced environment.

Full-Time Opportunity Shift: Monday-Friday 8:00am-5:00pm Salary: $50,000-60,000/yr

Responsibilities

• Serve as a primary point of contact for customers, responding to inquiries, providing product information, and resolving concerns.
• Process customer orders accurately using ERP systems and customer portals.
• Answer and direct incoming phone calls, emails, and other communications.
• Provide administrative and clerical support to managers and team members.
• Maintain organized electronic and physical filing systems.
• Perform data entry and ensure accurate recordkeeping.
• Greet visitors and direct them to the appropriate personnel.
• Assist with new hire onboarding, including paperwork, training files, and employee orientation.
• Support temporary staffing onboarding and ensure required documentation is completed.
• Provide coverage for team members during absences to maintain daily operations.
• Assist with special projects and additional administrative tasks as needed.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of experience in customer service, administrative support, or office administration.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Experience with ERP systems or order processing software preferred.
• Strong organizational, time-management, and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage multiple responsibilities.
• Strong attention to detail and accuracy in data entry and documentation.
• Professional demeanor with excellent customer service and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to handle confidential information with professionalism and discretion.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).