Contracts & Scheduling Operations Specialist

Renuity, LLC; Largo (MD); On-site; USD 42,000 - 58,000; Full time

Job summary

Renuity, LLC is seeking a dedicated Business Support Administrator to manage contract processing and scheduling for home improvement projects. You will coordinate measure and install appointments, liaise with Sales, Operations and Engineering, and assist with payment and financing tasks.

The role emphasizes excellent customer service, strong communication, problem solving, and proficient use of CRM systems and Microsoft Office 365 in a fast-paced office setting.

Qualifications

• Proven track record in excellent customer service.
• Excellent communication skills in both written and verbal form.
• Problem solving skills and proactive issue resolution.
• Understanding and prior use of CRM systems.

Responsibilities

• Process new job contracts and related paperwork.
• Schedule Measure Tech and Install appointments with customers.
• Coordinate with Sales, Operations and Engineering to keep jobs moving.
• Handle payment-related tasks and review financing questions.
• Provide front-line customer support and timely follow-up via calls/texts.

Skills

Goal-oriented

Customer service

Communication skills

Problem solving

CRM systems

Organizational skills

Professional conduct

Tools

CRM systems

Microsoft Office 365

Job description

Renuity, LLC is seeking a dedicated Business Support Administrator to manage contract processing and scheduling for home improvement projects. You will coordinate measure and install appointments, liaise with Sales, Operations and Engineering, and assist with payment and financing tasks.

The role emphasizes excellent customer service, strong communication, problem solving, and proficient use of CRM systems and Microsoft Office 365 in a fast-paced office setting.