Administrative Assistant - Scheduling, CRM & Client Care

TruBlue Home Service Ally; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Regular Work Hours

401K *

6 paid public holidays

10 days PTO (eligible after 3 months)

TruBlue gear

Strong Office Support after 12-month

Job summary

TruBlue of Southern Montgomery County is seeking an Administrative Assistant to manage customer communications, schedule estimators and technicians, and coordinate referrals. The role emphasizes strong CRM use, social media familiarity, and helping keep projects on track.

You will support accounting communications, track hours and purchases, and assist with invoicing and material pricing. A proactive, customer-focused approach is essential for success.

Qualifications

• Excellent computer skills including Excel, Word, and CRM platforms.
• Housecall Pro knowledge is a plus.
• Strong social media knowledge across major platforms.
• Customer-first mindset and excellent communication with diverse clients.
• Ability to schedule and coordinate multiple crew members efficiently.
• Understanding of profitability and efficiency in business operations.

Responsibilities

• Maintain communication with customers via office phone, text, and email.
• Conduct quality assurance calls with customers.
• Handle accounts receivable communications with customers.
• Schedule meetings for estimators and technicians.
• Coordinate meetings with referral and networking partners and leads.
• Schedule approved jobs based on staffing availability.
• Maintain inventory of literature and marketing materials.
• Relay communications between clients, staff, and management.
• Track hours worked and purchases per job.
• Monitor CRM communications and job flow updates.
• Assist with sending invoices after project completion.
• Support estimators with materials location and pricing.
• Manage main company email and triage items.
• Track KPIs and assist with social media and prospect communications.

Skills

Computer skills

CRM platforms

Housecall Pro

Social media savvy

Customer satisfaction

Diverse communication

Crew scheduling

Adaptability

Business basics

Tools

Housecall Pro

Job description

TruBlue of Southern Montgomery County is seeking an Administrative Assistant to manage customer communications, schedule estimators and technicians, and coordinate referrals. The role emphasizes strong CRM use, social media familiarity, and helping keep projects on track.

You will support accounting communications, track hours and purchases, and assist with invoicing and material pricing. A proactive, customer-focused approach is essential for success.