Collision Center Customer Experience Specialist

ADP, Inc.; New Castle (DE); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) with employer match

Health Savings Account (HSA)

Paid time off

8 paid holidays including Black Friday

Employee Assistance Program

Professional development

Advancement opportunities

Job summary

Vive Collision in New Castle, DE seeks a Customer Service Representative to support the front office during the collision repair process. You will greet customers, handle calls and emails, and keep the repair flow organized from intake to pickup.

The role emphasizes clear communication and proactive updates to customers. The ideal candidate has experience in customer service within automotive or insurance contexts, is highly organized, and can manage high call volumes with professionalism.

Qualifications

• Experience in customer service roles, preferably in a fast paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and basic computer systems.

Responsibilities

• Greet customers and provide a welcoming, professional experience.
• Answer incoming calls and assist customers with questions about repairs.
• Provide proactive repair status updates to keep customers informed.
• Schedule appointments and accurately enter customer and vehicle information.
• Communicate with customers, insurance companies, and internal teams.
• Follow up with insurance carriers regarding claim status or payments.
• Process customer payments and assist with accounts receivable.
• Maintain accurate documentation and respond to emails promptly.
• Keep front office organized and running efficiently.
• Provide additional administrative support as needed.

Skills

Customer service experience

Communication skills

Microsoft Office

Organization

Attention to detail

Team oriented

Initiative

Phone and email handling

Job description

Vive Collision in New Castle, DE seeks a Customer Service Representative to support the front office during the collision repair process. You will greet customers, handle calls and emails, and keep the repair flow organized from intake to pickup.

The role emphasizes clear communication and proactive updates to customers. The ideal candidate has experience in customer service within automotive or insurance contexts, is highly organized, and can manage high call volumes with professionalism.