Customer Service & Admin Specialist

FIL-TEC INC; Cavetown (MD); On-site; USD 30,000 - 34,000; Full time

Job summary

FilTec Inc is seeking a full-time administrative professional in Cavetown, MD, to handle customer service, order processing, and general office duties. The role requires strong communication, problem solving, and a positive, proactive attitude.

Applicants should have High School or GED; experience with Excel/Word and basic office equipment is preferred. Expect to work standard office hours with potential overtime as needed.

Qualifications

• Experience in dealing with customers and problem solving is required.
• Typing speed with high accuracy.
• Excellent verbal and written communication.
• Ability to work in a group and interact with diverse people.
• Proficiency with basic office equipment and software.

Responsibilities

• Answer incoming customer calls relating to order requests, inquiries, product problems, billing issues and general communications.
• Process orders and coordinate shipping; resolve customer complaints.
• Develop knowledge of product lines and customer service policies.
• Provide support to internal management and maintain accurate customer information and reports.
• Cross-train in accounts payable, accounts receivable, and purchasing functions.
• Follow company communications and stay updated on processes.

Skills

Customer service

Problem solving

Typing speed

Communication skills

Teamwork

Education

High School / GED

Tools

Microsoft Excel

Microsoft Word

Copier

Fax machine

Job description

FilTec Inc is seeking a full-time administrative professional in Cavetown, MD, to handle customer service, order processing, and general office duties. The role requires strong communication, problem solving, and a positive, proactive attitude.

Applicants should have High School or GED; experience with Excel/Word and basic office equipment is preferred. Expect to work standard office hours with potential overtime as needed.